FAQ’s

How long are the sessions?

Typically, our sessions last approximately 60 minutes for the evaluation and approximately 45 minutes for the follow up treatments.  If somebody needs more treatment time to address their unique needs we will schedule ahead to accommodate for this. The extension of treatment time is determined by the client and the therapist.

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What do I wear for the sessions?

Our female clients usually are asked to wear our cloth gown to allow the therapist to have direct skin contact for application of technique, as needed. Our male clients are asked to wear gym shorts with an elastic waist band, again for easy access to skin for application of technique. Occasionally, we will treat a client fully clothed, if needed, for various reasons.

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Why do you often treat the entire body even if the symptoms are just in one location?

It is essential to take the entire body into consideration because of the anatomical interconnections of the fascial system. A restriction from a distant region can travel along the fascial connections to contribute to the symptoms. Likewise, any injury in one location can feed into other regions of the body that can interfere with the complete healing process. Either way it acts like a domino effect. A total body approach is one of the hallmarks of our unique approach to any body pain or dysfunction.

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If I have health insurance that will cover for services out of network, will you do the billing for me?

Yes, we will bill your insurance company if you have the benefits to be treated with us. We also have a discounted rate for any client that pays for services at the time of their treatment whether they have insurance or not. If you have insurance that will cover services, you can choose to have us bill for you or you can pay at the time of treatment and then submit the receipt to your insurance company for reimbursement. This latter choice will typically allow for an overall savings for you.

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Do you accept credit card payments?

We accept MasterCard and Visa for payments of the full treatment, co pay or deductible, whichever applies.

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Do I need a referral from my physician to be treated?

Massachusetts law allows for direct access, so we do not need a physician’s referral for treatment, but you may need a referral or MD signature for Plan of Care, if your insurance company requires it, as does Medicare and BCBS. We do, though, like to communicate with your physician to keep him or her abreast of your evaluation and progress.

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If I have a chronic long term problem, will you treat me for however long it takes to get better and to assist in achieving optimal health?

We are committed to working with our clients for however long is needed to achieve our mutual goals. We look at what is truly in the best interest of our clients for their optimal health and well being and proceed with our best medical judgment. We are committed to achieving our goals with the highest standard of quality care without compromise.

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Can you still continue to treat me if my insurance runs out, but I still need more?

Your insurance benefits are not always an indicator of medical necessity. Frequently, insurance companies have an arbitrary cut off for your number of visits that is not reflective of your need or in your best interest. Because insurance companies often define medical necessity with unrealistic and stringent criteria, we encourage our patients to recognize their own health needs, independent of their insurance company’s determination. We will continue to work with you, fee for service, by arranging a payment plan to make continued treatment feasible for you until the set goals are met.

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